The University Library identified a need to develop better training for the non-MLS holding staff members who were triaging basic reference services and conducting referrals. Since staff and librarians at all levels worked shifts at the service desk, the decision was made that everyone, regardless of previous experience, degrees, or job title, would be included in the training. However, there was a basic math problem: two campuses, two states, two time zones, 16 people to be trained, and only one librarian to manage it all! The coordination problem was solved by using the campus Learning Management System (LMS), Canvas. The LMS might have solved the math problem, but it opened a whole other can of worms in using an unfamiliar system when developing training in an efficient and effective manner for a highly diverse learning group. With a wide variety of skill and experience levels, as well as learning habits and characteristics, the training program needed to respect and integrate the learner’s experience, create opportunities for sharing and collaboration, and be accessible. Mistakes were made. But we also created a new, continuing, online training program based on adult learning principles, a focus on developing a community of practice, and feedback rich assessment. This session will teach key steps (and missteps to avoid) so you can balance the training equation with available resources, critical reflection of your goals and needs, respect for your staff's skills and knowledge, and hopefully not so much trial and error!
